Scheduling, Insurance & Policies

Scheduling & Appointments

To request an appointment online, click the Request Appointment button in the bottom right corner of your browser.

Appointments are scheduled in advance to allow adequate time for individualized care. While we make every effort to remain on schedule, appointment times may vary based on patient needs and the nature of dermatologic care.

  • Canceling/Rescheduling
    • If you need to cancel or reschedule an appointment, we kindly ask for advance notice whenever possible so we may offer the time to another patient.
  • Late Arrival
    • Late arrivals may still be seen if schedule availability permits, but this cannot be guaranteed and may require rescheduling in order to remain fair to other patients.

Insurance

We participate with multiple insurance plans and are actively awaiting finalization of enrollment with additional carriers. Because insurance coverage varies by plan, patients are encouraged to confirm participation when scheduling. While every effort is made to ensure this list is kept up-to-date, each patient must take responsibility to verify coverage with their insurance company.

  • Aetna Plans Accepted
    • Aetna HMO
    • Aetna PPO
    • Aetna EPO
    • Aetna POS
    • Aetna QPOS
    • Aetna Elect Choice
    • Aetna Open Choice
    • Aetna Managed Choice POS
    • Aetna Choice POS II
    • Aetna Select
    • Aetna Student Health
    • Indemnity plans with network incentives,
    • Aetna Signature Administrators®
    • Joint Claims Administration
    • Meritain/Meritain Shared Administrative Services
    • Passport to Healthcare®
    • National Advantage Program
    • Aetna Medicare Advantage
    • First Health®
  • 1199SEIU Fund Plans Accepted (via Aetna)
    • National Benefit Fund (NBF)
    • Greater NY
  • CDPHP Plans Accepted
    • CDPHP Medicare Advantage
    • CDPHP Self-funded plans
    • CDPHP HMO
    • CDPHP Commercial
    • CDPHP Medicaid
    • Cigna Plans Accepted
    • CIGNA Products (via MVP network)
  • MVP Health Care Plans Accepted
    • MVP Commercial Small Group
    • MVP Commercial Large Group
    • MVP ASO (Administration Services Only)
    • MVP Commercial Individual
    • MVP Medicare Advantage
    • MVP Medicaid Managed Care (MVP Medicaid)
    • MVP Child Health Plus (CHP)
    • MVP Health and Recovery Plan (HARP)
    • MVP Essential Plan
  • Excellus BCBS Plans Accepted
    • ALL BCBS plans
  • TRICARE East Region / Humana MILITARY (Non-network Certified Provider)
    • Plans that we accept
      • TRICARE Select
      • TRICARE Reserve Select (TRS)
      • TRICARE Retired Reserve (TRR)
      • TRICARE Young Adult (TYA) Select beneficiaries
    • Plants that require an authorization
      • TRICARE Prime
      • TRICARE Prime Remote (TPR)
  • Medicare Plans Accepted
    • NY Medicare Part B
    • Railroad Medicare
  • UHC Plans Accepted (Specific Plan May Require Referral)
    • The Empire Plan (UHC)
    • Surest (UHC)
    • New York City Employees PPO Plan (UHC)
    • UnitedHealthcare Charter
    • UnitedHealthcare Charter Plus
    • UnitedHealthcare Charter Balanced
    • UnitedHealthcare Choice
    • UnitedHealthcare Choice Plus
    • UnitedHealthcare Choice Advanced
    • UnitedHealthcare Choice Plus Advanced
    • UnitedHealthcare Choice HMO
    • UnitedHealthcare Choice EPO
    • UnitedHealthcare Compass
    • UnitedHealthcare® Core
    • UnitedHealthcare® Core Essential
    • UnitedHealthcare Core HMO
    • UnitedHealthcare Core Essential EPO
    • UnitedHealthcare Navigate®
    • UnitedHealthcare Navigate Plus
    • UnitedHealthcare® Options PPO Plans
    • UnitedHealthcare PPO
    • UnitedHealthcare® NexusACO®
    • UnitedHealthcare NexusACO NR
    • UnitedHealthcare NexusACO R
    • UnitedHealthcare NexusACO RB
    • UnitedHealthcare NexusACO RP
    • UnitedHealthcare NexusACO NRB
    • UnitedHealthcare NexusACO NRP
    • UnitedHealthcare NexusACO OA
    • UnitedHealthcare NexusACO OAP
    • UnitedHealthcare NexusACO HMO
    • UnitedHealthcare NexusACO EPO
    • UnitedHealthcare Select
    • UnitedHealthcare Select Plus
    • UnitedHealthcare Select HMO
    • UnitedHealthcare Select EPO
    • UnitedHealthcare Doctors Plan
    • UnitedHealthcare Doctors Plan Plus
    • UnitedHealthcare Doctors Plan HMO
    • UnitedHealthcare Doctors Plan EPO
    • UnitedHealthcare Tiered Benefit Plans
    • UnitedHealthcare Indemnity Plans
    • UHC Medicare
    • UHC Medicare Advantage (Various Plans)
    • UnitedHealthcare Community Plan (Medicaid) — REFERRAL REQUIRED
      • Verify Specific Plan Coverage with Insurer
    • UHC Medicaid HMO (PCP Required) — REFERRAL REQUIRED
    • NY Medicaid (CAID) — REFERRAL REQUIRED
    • NY Essential Plan (EPP / ACA) — REFERRAL REQUIRED
    • NY Child Health Plus (CHIP) — REFERRAL REQUIRED
    • NY HARP (HARP) — REFERRAL REQUIRED
    • NY DSNP (CARE) — REFERRAL REQUIRED
    • VA Community Care Network (VACCN) via UHC
  • Univera Healthcare Plans Accepted
    • Verify Specific Plan Coverage with Insurer
  • Humana Commercial Plans Accepted
    • Verify Specific Plan Coverage with Insurer
  • Fidelis Care (Specific Plan May Require Referral)
    • Verify Specific Plan Coverage with Insurer
  • Wellcare
    • Verify Specific Plan Coverage with Insurer
  • Emblem Health
    • Verify Specific Plan Coverage with Insurer
  • We do NOT accept the following plans or specific insurance packages
  •  Molina
  • Medicaid without a commercial managing plan
  • 1199SEIU Funds Home care

Patient Financial Responsibility

Initial payment is collected at the time of your visit based on applicable copays or estimated patient responsibility. Final patient responsibility is determined after your insurance claim is processed based on your insurance policy. Available payment methods include:

        • Credit card in office
        • Online payment
        • Secure text or email payment links
        • Payment over the phone with our team at 315-500-3376

At the conclusion of your visit, an estimate charge or copay may be due at checkout. The copay is set by your insurance, and any estimate is based on the services provided, the billing codes generated during your visit, and your individual insurance plan.

Please note:

        • The minimum amount due is your insurance copay, if applicable
        • Cosmetic services are self-pay and due in full at the time of service
        • Deductibles and coinsurance are determined by your insurer and vary by plan
        • Any remaining balance is billed after your insurance processes the claim

Our goal is to be transparent and helpful at every step. If you have questions about your estimate, benefits, or a statement you receive after your visit, our team is happy to assist.

Procedures, Pathology, and Laboratory Charges

Some visits may involve separate services, such as a procedure like a biopsy, swabbing an area of your skin for bacterial culture, or requesting you obtain bloodwork at a laboratory. In these cases:

    • The procedure performed in our office is billed by Syracuse Dermatology in addition to your office visit addressing other concerns
    • The pathology, culture, or bloodwork analysis is billed separately by the outside laboratory that examines the specimen
  • More Information on Procedures, Pathology, and Laboratory Charges
    • Any charge for the pathology, culture, or bloodwork analysis is determined by the laboratory and your insurance coverage. Syracuse Dermatology does not have any power to adjust or control the price of these services. If a procedure or biopsy is recommended, our team will explain what to expect and help answer general questions about the process. We select the laboratories we use based on quality and reliability in accordance with our mission to provide you excellent care.

Billing Questions & Concerns

Syracuse Dermatology works with a separate billing company to assist with insurance claims and patient billing. We expect all companies working on our behalf to uphold the same high standards that we expect within our practice.

If you have a question or concern about your bill, we encourage you to contact the EZDERM billing team at 844-266-6366.

If your concern is not adequately addressed, if you would like to make a payment over the phone, or if you would prefer to bring any concerns directly to our attention, please contact Syracuse Dermatology at 315-500-3376.

We take billing concerns and the performance of our vendors and partners seriously. Because we may not otherwise be aware of an individual issue, we ask that you let us know about any unresolved concern so that we have the opportunity to review it and intervene when appropriate.

Raising a billing concern will not affect your care. Our goal is to ensure that billing questions and concerns are addressed appropriately, fairly, and promptly.

Important Notice

This page provides a summary for general informational purposes only and does not replace or modify the official policies, consent forms, financial agreements, or notices provided by Syracuse Dermatology, PLLC.

In the event of any inconsistency, the signed patient documents and office policies govern.

Patients are encouraged to review all written policies carefully and ask any questions prior to receiving care.